Golden West

Legal

Privacy Policy

Last updated: May 29, 2026

Golden West Fence & Gate Ltd. ("Golden West," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at goldenwestltd.ca (the "Site") or use our services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. Information We Collect

Information You Provide

When you use our estimate builder, contact form, or request a quote, we may collect:

  • Full name
  • Email address
  • Phone number
  • Property address or general location
  • Project details (fence type, measurements, preferences)

Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and similar technologies:

  • Analytics: We use industry-standard analytics tools to understand how visitors interact with our Site. This collects anonymized data such as pages visited, time on site, device type, and general geographic location.
  • Advertising: If you arrived via an online advertisement, we may track whether you completed an action (such as submitting the estimate form or clicking our phone number) to measure ad effectiveness. No personally identifiable information is shared with advertising platforms through this tracking.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide estimates
  • Contact you about your project or quote
  • Send follow-up communications related to your inquiry
  • Improve our website and services
  • Measure advertising effectiveness
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Store and Protect Your Information

Your information is stored securely using industry-standard encryption and security practices:

  • Data is stored on secure, encrypted servers hosted in North America
  • All data transmission between your browser and our servers uses SSL/TLS encryption (HTTPS)
  • Access to personal information is restricted to authorized personnel only

4. Cookies

Our Site uses cookies for the following purposes:

  • Essential cookies: Required for the Site to function properly
  • Analytics cookies: Used to understand Site usage (can be disabled in your browser settings)
  • Advertising cookies: Used to measure ad conversion (can be disabled in your browser settings)

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

5. Your Rights

Under PIPEDA and PIPA, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate personal information
  • Withdraw consent for us to use your personal information (which may limit our ability to provide services)
  • Request deletion of your personal information

To exercise any of these rights, contact us at Support@goldenwestltd.ca.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inquiry and quote data is typically retained for up to 3 years to accommodate returning customers and warranty records.

7. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information: